Refund/Exchange Policy
Items purchased on the website are non-refundable as all purchases can be personalized if desired. If you have questions or concerns about a product that you have purchased or are about to purchase, please contact customer service by sending an email to shopwithme@diannvalentine.com.
Order Cancellation Policy
To cancel an order, please contact customer service by sending an email to shopwithme@diannvalentine.com. Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been processed and charged and/or shipped out. In the event that a cancellation was submitted (via email), and your order has not been processed or shipped out, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was processed and shipped, the order will be considered non-refundable.
Warranty Policy
There is no warranty policy at this time. All orders are considered final. Shipping Costs: Customer assumes all costs in shipping. All replacement/repaired products are shipped via Ground unless a rush is requested. The cost of all shipping charges is to be paid by the customer prior to shipment.
Warranty Procedure
We suggest you contact customer service by sending email to shopmithme@diannvalentine.com to determine whether the item is indeed defective before shipping.
Out of Stock Policy
The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 48 hours. Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We reply via email and await your reply. Be sure to give us your current email address and phone number.
Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Preorders are reserved with payment up front on a first come, first served basis. You may also request to be placed on a "notify list" by sending an email to talktome@diannvalentine.com and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.
Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 48 hours.